Why won't eon next change people to a credit meter

  • Richp81's Avatar
    Level 1
    Hi,

    I moved into a flat about a month ago that has a prepayment meter. I would like to change this to a credit meter but I see from the website eon next won't allow this at the moment. Is there a specific reason for this?

    ​​​​​​​Richard
  • 27 Replies

  • Best Answer

    PeterT_EONNext's Avatar
    Community Co-ordinator
    Best Answer
    Hi @Richp81

    We're not currently changing Prepayment meters for Credit meters due to us not having a credit checking system in place. For us to be able to offer a credit meter where there is currently a Prepayment meter installed, we'd need to carry out a credit check. We're working on implementing a system for this soon.

    If you or anyone else living in your home though has any vulnerabilities or disabilities which means that having a Prepayment meter may not be suitable for you or a member of the household, please get in touch with customer services (details are in my signature below) as we deal with these on a case by case basis and can then look to change the meter if it's not appropriate.

    ​​​​​​​Pete 😊
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  • Richp81's Avatar
    Level 1
    @PeterT_EONNext

    ​​​​​​​When you were Eon and not Eon Next you appear to have had the facility to change people from prepayment to credit meters by doing a credit check. So because I've moved now and so been made a customer of Eon Next I can't be moved to a credit meter. That just sounds like a scam that keeps people on a higher rate for their electricity.
  • PeterT_EONNext's Avatar
    Community Co-ordinator
    @Richp81 No scam, I can assure you of that 😄 We really just don't have the system in place yet in order to carry this out (Also if it was a scam, it'd be pretty poor of me to talk about this on our public community!)

    We're a different company to E.ON Energy and have to build everything from the ground up, we've made a lot of progress doing this with new systems and our tech team are working really hard to get the credit checking system in place as soon as possible.

    If this is something that you need sooner rather than later, and you don't fall under any of the things I mentioned in my above post, it may be best approaching another supplier and asking them if they will be able to exchange the meter for you?

    You always have a choice here (stick or switch, if there's a service we can't offer you currently) as I'm unable to provide a solid time frame for then this will be in place so we can change the meter for you.

    Hope that helps - Pete 😊
  • Andy65's Avatar
    Level 33
    Hi @PeterT_EONNext

    Does that mean that eon-next is not taking on any new customers then, as surely they would need a credit check as we do when switching mobile providers for example?
  • meldrewreborn's Avatar
    Level 53
    @PeterT_EONNext

    But prepayments charges are higher than for direct debit and Eon next is costing its customers more by not permitting them to change to a credit meter. This is disgraceful, and the vast majority of the customers had no choice in the matter - they were forcibly transferred to the warm and cuddly eon next, but it now appears that eon next don't have in place basic business systems.

    That's very very poor. And although Eon next is a new legal entity it is wholly owned by Eon, who should know better than this.
    Current Eon Next and EDF customer, ex Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted
  • Pippin89's Avatar
    Level 5
    You always have a choice here (stick or switch, if there's a service we can't offer you currently) as I'm unable to provide a solid time frame for then this will be in place so we can change the meter for you.

    This is not an option as no energy suppliers are accepting new customers at the moment due to energy prices. I am in a similar position to the OP and have tried other suppliers. Absolutely no one reputable will even give me a quote.
    I have contacted EON to explain that I have medical issues requiring a constant energy supply so I hope they listen to that and sort it out. Never thought I would be glad to have medical problems.
  • PeterT_EONNext's Avatar
    Community Co-ordinator
    Hi @Pippin89

    I'm really sorry to hear this - I understand at the moment due to the market volatility it's difficult to be able to get another supplier to take on new customers.

    If you have a medical condition which means Prepayment isn't suitable, your meter can certainly be changed to a credit meter, so please do get in get in touch with customer services via one of the methods in my signature (can be seen in my post above) to get this sorted as soon as possible.


    @meldrewreborn & @Andy65 - I agree with your points above and these do concern me. I've taken this away to get some more clarification on this as someone from our metering team seems to think there are other reasons other than our credit checking system not being up and running yet as to why we're unable to change meters from Prepayment to Credit unless there are vulnerable occupants in the property, I'm hoping to get some more clarification on all of this within the next week.

    ​​​​​​​Pete 😊
  • Pippin89's Avatar
    Level 5
    Just to update for anyone reading this. Needing a constant energy supply for medical equipment (CPAP) was deemed a good enough reason to get changed over to a debit electric meter. Having skin problems exacerbated by cold was not deemed good enough for gas.
    It was a very hard fought battle so don't give up if you're in a similar situation. But I am getting a debit electric meter next month.
  • 0804simon's Avatar
    Level 2
    I am currently in the same situation, moving into my new house which has a prepayment meter next week. I've also been told that I was unable to have the meter changed as they are unable to do a credit check, once I informed them I have been a customer since 2008 so I shouldn't need a credit check they have now advised that it is company policy to keep customers on prepayment meters unless they have a disability preventing them from topping up.

    I presume this is company policy because no other energy suppliers are taking on customers so they are able to take advantage of this and keep customers on higher tariffs.