IHD interpreting gas meter x1,000
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Community Team23-07-22Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
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Level 327-07-22@PeterT_EONNext The smart meter has not been updated unfortunately. Still showing 1000x more gas consumption that it actually is.... -
Community Team27-07-22Hi @DarrenWis Sorry for the late reply.
I've approached our metering team again as they didn't seem to understand what I was referring to (despite me providing the pictures you've sent, so I'm sorry about that)
I should hopefully know more about both yours and @aaeh782 problem soon, as it's not something I've personally seen before, but hopefully can be fixed remotely!
Pete 😊 -
Level 329-07-22Just a wee update to say that the meter is finally showing the right usage for gas. Thanks for all your help. Glad it's fixed at last.
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Level 405-08-22@PeterT_EONNext just a quick update, the IHD is showing a realistic money amount (correct standing charge etc) for gas now. However it's now showing a meter reading in the 10s of thousands, which is a little strange. My meter currently reads 00020.255 cubic metres, the IHD shows 20,255.000 :)
I guess that's half the problem sorted :) (the most visible half) -
Community Team09-08-22Hi @aaeh782
I'm sorry that your IHD info seems to be taking a little longer to get updated (although it's somewhat better news at least if some of the information is now showing correctly!)
I'm still working with our metering team to get this fixed for you, hopefully we should be able to get this corrected on your IHD within the next 1-2 weeks!
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