1. I did not receive any notification that I would be moved to EON Next and now I cannot access any of my FIT account history - can you tell me when that will be transferred so that I can see it again.
2. I submitted a FIT meter reading on the 1st June and was expecting to see a payment arrive in my bank account as happened when it was EON, but no we are now back to receiving cheques, what's that all about ?
Same here. Only additional ****-up is that I've now received 2 cheques for the same amount - the second a day after the first! Doesn't speak to things running very smoothly.....
@dgtucker same with me, really frustrating. I've been looking all over to see where I can re-enter bank details again. I paid in the cheque which was a pain and now they have emailed to say there's an error and they've cancelled the cheque and they will send another. No idea what's going on and there was no notification about this change to Eon Next. Did you manage to contact them about it?
@dgtucker
Similar thing happened to me. Was notified on 1st March of move to eon-next & that needed to do nothing because they had my bank details so payments would continue to be paid by BT. (They had also requested a meter reading which I gave them on 1st March). March payment came by cheque & when queried was told bank details had not been transferred at the date of meter reading.
Gave further meter reading 1st June. Payment again by cheque - queried & eventually admitted that bank details had still not been transferred. Deposited cheque 14th June but on 15th June bank statement showed "Returned cheque". Much to-ing & fro-ing by email trying to get payment by bank transfer re-instated. This, I am assured, has now been done but they had already issued a replacement cheque (now received - dated 17th June) so could not make BT payment for this quarter.
I will now make another lengthy trip to the bank & keep fingers crossed that this cheque will make its way through the clearing procedures.
Morning! Anasa here 👋 and welcome to The Community! @dgtucker I'm sorry to hear that you've come over and now can't access your FiT account History, you'll probably see a lot of these questions on the Community as its an all new system and still a working progress to get everything in one place that the customer needs.
@BrianB I hope that your cheque clears but if you do have any questions please reach out.
@Kenisawake if you would like to discuss this further and @woozlum if you would like to understand more about why you've been issued two cheques and how your account is running please get in touch FiT Question and Answers & contact info hopefully this will help you with any queries and you can reach out on the forum or for more account specific questions please get in touch with a FiT specialist 🙂
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