Incorrect Tarrif on Smart Meter

Community Team

27-06-22

@PapaK

All changed for you today, should be up and running and changed on your IHD in the next few days 😀

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Level 0

PapaK

28-06-22

@Han_EONNext Thank you very much, all sorted.

Level 2

HarryFlatters

31-08-22

@Han_EONNext could you please update my IHD tariffs. I'm stuck on pre-April '22.

Last edited by HarryFlatters; 02-09-22 at 15:49.

Level 80

theunknowntech

01-09-22

Hey @HarryFlatters !

I'll get @PeterT_EONNext on the case for you. :)

Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!

Level 1

Debs70

02-09-22

Also noticed recently that my smart meter tariff is very different to the one shown on my bills. Can this be corrected?

Level 80

theunknowntech

02-09-22

Sure thing @Debs70 !

I'll add you to the request queue. :)

Level 1

Cotters

02-09-22

I'm in the same situation. Tariff changed in April. Rang up Eon Next numerous times and told the IHD would update within 12 weeks (!!). It still hasn't happened and then told I would have to pay £50 for a new In Home display! Clearly Eon are not interested in helping people manage their energy usage and just after more money...

Level 1

NigelH

02-09-22

@PeterT_EONNext Are you able to kindly update the tarrif on my smart meter?

Community Team

PeterT_EONNext

05-09-22

Hi @Cotters I'm really sorry to hear about this - this is an an unusual response from customer services if you were only referring to the tariff - the suggestion to purchase a new Ivie Bud IHD would only usually be said if the IHD you have is broken and outside of the 12 month warranty of the meters being installed (we would replace this for free within 12 months, and just to mention also, the cost of the new IHD from Ivie Bud isn't payable to E.ON Next)

I can't locate your account from here using the email address you've used to sign up to the Community. If you can please email us at community@eonnext.com one of the team or myself will be able to get back to you there so we can take a look into this with you.

@NigelH - The same applies to yourself with the above, I can't locate your account, so if you could also pop us an email to the above address, we can get back to you there too

Just be sure to confirm either your account number/full address, as well as your full name in your email so we can locate your info.

Pete 😊

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Level 3

Nmaunder

05-09-22

Hi could you also update my in home display as well please, it would really help with budgeting at the moment thanks @PeterT_EONNext

Last edited by Nmaunder; 06-09-22 at 06:19.