FIT account isn't linked

Level 1

31-05-22

4776 views

Hi, I am unable to find my Fit account since I have been moved to Eon Next . I was sent a message advising me that it would be linked to gas and electricity account but it's not there. many thanks

9 Replies

Best Answer

Community Team

PeterT_EONNext

14-06-22

Best Answer

Hi @Spennylad

It looks like there were two different email addresses being used for your Energy and your FiT account - I've linked these together now under the same email address (the one you use for the energy account as well as the one you used to register an account on the Community here)

When you login online now, you should see the option to switch between the two accounts.

Let me know if you have any issues.

Pete 😊

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Level 80

theunknowntech

31-05-22

Should be an easy fix. Any of the moderators can help with this one. I'll try @DebF_EONNext first. :)

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Community Team

Han_EONNext

31-05-22

Hey there @Sharonsheep!

I have sorted things for you 😎 incase you missed it, I replied to the thread found here

Hannah🌍

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Level 1

MarkHammond

09-06-22

Hi Hannah,I have the same issue, is it possible to get my accounts linked also.Thank you,Mark.

Level 80

theunknowntech

10-06-22

@PeterT_EONNext seems to be around today. I'll ask him to drop by for you. :)

Community Team

PeterT_EONNext

10-06-22

Hi @MarkHammond 👋

I've linked your accounts together now, when you log in, you should be able to switch between your energy account and your FiT account.

Pete 😊

Level 1

Spennylad

12-06-22

My FIT account was linked in March when I sent my reading in then, however, today when I log in to Eonnext only my Gas and Electric account is showing. I can't switch to my Fit account.

Level 80

theunknowntech

13-06-22

Whoops, looks like the server gnomes escaped again. I'll get @PeterT_EONNext to replace them with goblins as they're a lot more reliable!

Meanwhile... Please bear with me. I need to round up some escaped gnomes...

Level 1

bkt

20-06-22

Originally Posted by PeterT_EONNext

Hi @Spennylad

It looks like there were two different email addresses being used for your Energy and your FiT account - I've linked these together now under the same email address (the one you use for the energy account as well as the one you used to register an account on the Community here)

When you login online now, you should see the option to switch between the two accounts.

Let me know if you have any issues.

Pete 😊

I have the same issue, using different emails on EON (FIT) and Eon next and accounts not linked. Can you help?