I've just had a quick look and it looks like it's all connected back up again now (have managed to take a reading for yesterday from your meter)
We'll continue taking your readings automatically now on the 8th of each month to use in your statements.
Pete 😊
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Supplier: E.ON Next Energy Limited
This means your meter should automatically send readings to your supplier, so you don't need to send them yourself.
It’s working in smart mode because you have a second generation meter (SMETS2) that’s on the smart meter data network. The network connects your smart meter to energy suppliers.
In which case, I'll give @PeterT_EONNext another prod for you and see if he can have another look at this. Meter is good, comms is working, meters are visible...problem at E.On Next's end, methinks.
Don't shoot me, I'm only the piano player. I DON'T work for or on behalf of EON.Next, but am willing to try and help if I can. Not on mains gas, mobile network or mains drainage. House heated almost entirely by baby dragons.
I'm sorry to see that this dropped off again on your account.
I've had a look and it looks like we've struggled to get a reading for 8th November and 8th December from the meter - we're still connected and the reading has come through to us, just on the 2nd December.
I've refreshed the settings for your meter on your account so the readings should continue to be sent through to us for 8th January and then the 8th of each month again after this, though please do let me know if this doesn't happen come 8th January.
It looks like the meter reading came in a day earlier than expected from your meter, but as your account was expecting to receive this on the 8th January, it wasn't recorded on your account.
You should be able to see this now (showing for the 7th for this month instead) but everything is still working as it should 😊
thanks @PeterT_EONNext. How can we solve this issue w/o me having to bug you every month? I've checked the settings in the portal and the readings are set to come in daily which isn't working
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