[vanquish]

Had my smart meter installed by EON about 2.5 years ago. I've then moved over to Octopus Energy where the meter was working fine. About a year ago, I moved to eon next and the meter sent 1 reading and that was it. It has never worked since. I've tried emailing support but they seem to have given up on this.

[retrotecchie]

@vanquish

All the smart meters round here stopped working when the mobile phone companies switched off the 3g networks in October and November.

Technically TeleFonica (O2) have contracted to keep the smart metering network running until 2032, but if they 'codeshare' on Vodafone or EE infrastructure in your region and a mast has been depracated by one of the other companies, then that may cause your meters to drop communications.

Check your meters are still visible to the network.

https://smartmetercheck.citizensadvice.org.uk/

If DCC can still see your meters, then the problem lies between DCC and E.On Next.

[meldrewreborn]

@vanquish

Hopefully @PeterT_EONNext can assist - either get you old meter(s) working or perhaps get you something better.

[PeterT_EONNext]

Hi @vanquish Welcome to the Community 😄

I'm sorry to hear that you haven't heard anything back yet regarding your issue with your Smart Meter 😔

I can see that a ticket was raised with the DCC back in February. I've asked the Smart Team to escalate this so we can find out why we're not receiving readings from your Smart Meter, it may take a couple of weeks until I hear anything back, but hopefully we can get this resolved for you pretty soon.

Pete 😊

[PeterT_EONNext]

@vanquish

Just to add after noticing also. I can see that your Smart Meter reading permissions are set to monthly. This can sometimes prevent us from being able to take your readings, so if you can, please update your reading frequency permissions on your online account to either 'Daily' or 'Half-hourly'

Updating your preferences to Daily or Half-hourly doesn't mean we'll present the reads on your account this way, however, it does give us more control over the data we can take from your meter, which means it's generally easier for us to obtain your readings when set to anything other than monthly.

If you're happy to do this, please do so online in your details page, if you're unsure, let me know and I'll get this updated for you.

Pete 😊

[vanquish]

Thanks @PeterT_EONNext . I've updated the preferences to daily now

[vanquish]

any updates on this @PeterT_EONNext?

[PeterT_EONNext]

Hi @vanquish

I've asked our metering team to get onto the DCC about your Smart Meter issue as it appears the DCC haven't come back to us about your meter just yet, I should hopefully know more by Friday.

Pete 😊

[PeterT_EONNext]

Hi @vanquish

I've had a response from our metering team who have advised me that the DCC have informed us that a site visit is needed to get your meters communications back up and running.

I've left a note on your account detailing this, so please get in touch with customer services via one of the contact methods mentioned underneath my original post in my signature to get booked in ☝

Pete 😊

[vanquish]

thanks @PeterT_EONNext. I've had an engineer visit on Friday afternoon and he said it's all sorted but the meter readings are still not coming through?