My smart meter has not worked since January 2021, I have made many attempts to get this rectified, still to no avail. Every time I contact Eon next I just get fobbed off, surely this amount of time for rectification is classed as excessive?
That Geo Duet II is actually your In-Home Display. Have you ever seen any meter readings submitted to your account automatically since January 2021 by any chance?
I'm already predicting your answer, but I like to check and make sure. It'll help me to figure out your options.
Thanks!
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
Gotcha, in that case I suspect your meter is completely dead. This has been known to happen to several SMETS1 meters that were installed by Npower. I'll ask one of the community moderators to run some tests and if the meter can't be recovered, they'll provide further instructions. @PeterT_EONNext is pretty good at doing that. :)
@theunknowntech . Thank you for your reply, in the interim I have managed to obtain an appointment for the meter to be changed .
Posted a very similar thread today, I'd love to know how you arranged to get your smart meter changed? Every time I have asked if I could either get existing connected or replaced (which has been several times over the last 18 months) I have been fobbed off 😣
It seems simple. If Eon can't get it to work properly then your don't have a SMART meter at all. So they should fit ones that do - and with a proper IHD.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
Sometimes you can make progress if you mention that you've already had a chat with me here and I've recommended getting the meter replaced. :)
What I do know, is that if Pete verifies the meter is dead, he can drop a note on your account to explain the meter is dead and needs to be replaced. That's usually enough of a nudge for most agents to get on the case pretty quickly.
Posted a very similar thread today, I'd love to know how you arranged to get your smart meter changed? Every time I have asked if I could either get existing connected or replaced (which has been several times over the last 18 months) I have been fobbed off 😣
Hi, not only did I post in this forum but I used the WhatsApp option to make contact, took a little while for the team to respond but eventually they just booked me an appointment, good luck with your case.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
