[JoeP]

Hello, We moved into a new property 2 months ago which has solar panels and i was informed that it was Eon Next who i should contact to set up the feed in tariff. I sent an email with the form filled in and proof of ID etc about two months ago an have been chasing with emails since but i get absolutely no response, not even an acknowledgment email. I tried phoning but im always on hold for over 30mins and cant get through. I don't see why it would take two months to set up an account. Does anyone know what else i can do to get Eon to respond?

[Bennie_R97]

Hi @JoeP,

I am really sorry to hear about your situation. Did you have a look at our thread on the different ways to contact us ? I know that the phone line sometimes can be jammed, but we have other options such as emailing or social media, where our energy specialists work 24/7 to support you.

You can find it on this link here

[JoeP]

@Bennie_EONNext

Thank you Bennie. I've tried emailing multiple times and get no response. I'm not on other social media and shouldn't have to be to get a response. Its so frustrating that its taken so long and I've not even had an acknowledgment. I think ill look into whether an ombudsmen can help.

[Nicola89x]

@JoeP how long did this take? I have the same problem here.

[Anasa_EONNext]

Hi @JoeP and Nicola89x Anasa here 👋 I'm so sorry that you've not had a reply from your email yet, I think as @Bennie_EONNext mentioned your best bet would be to give the team a call on the link above there is a number for the team, there is a bit of a back log with emails so you might be waiting a little longer than you'd like and although the phone lines are also busy you'll be able to get a quicker response 😊

[JoeP]

@Nicola89x

Hello, I've still not had any response. I've submitted a complaint to unhappy@eonnext.com and.......have had no response from that either. Its now been over 5 months since i sent my first email. I'm going to see if the ombudsman can get something to happen.

Overall Eonnext is probably the worst company i've dealt with for communication.

[Norfolk]

@JoeP
Good luck with that! Eon Next haven't paid us for export for nearly 12 months!! Suspended account for no reason and still haven't notified us!!

[JoeP]

So just an update for anyone that cares. I did complain to the Ombudsman and within a week i was contacted by EonNext. They have now set up my account and offered some compensation for the delay. Unfortunate that I had to complain to get something to happen.

[meldrewreborn]

@JoeP

Good result. I think that we are reluctant to go through a complaints process because it takes effort and perseverance. But it concentrates minds, and apart from walking away is the only way to demonstrate our feelings.

[bkt]

EON Next & the "FiT specialists" replying via email are clueless. Everyone should immediately go via Ombudsman if you have issues with them. I have issues with the EON>Next transfer of my FiT going back to May unresolved still.