Eon next really need to get a dedicated bereavement team. Just rang to notify them of the death of my mother. Was on hold for ages. When connected operator didn't really know what to do - I wanted to see if I could transfer the account to me and my bank account. In the end I just left it as it looks like supply won't be cut off and they will somehow get in touch with my brother who is the executor.
It's stressy enough at the moment and making things easy, like having clear information of what to do and what happens next on the website, would be really good.
@johnnies Anasa here 👋 one of the Community Co- Ordinators, firstly I'm so sorry to hear about the loss of your mother and very disappointed to hear of your experience today with one of our agents. We do have a dedicated support team for any of our agents to reach out to if they need help whilst dealing with these types of queries so you should not have felt that the person on the other end of the phone was unsure of the process I'd be happy to pass on this feedback for you, if you would like to sent me a DM with the account details. I'll get a complaint raised to express your dissatisfaction at such a stressful difficult time.
Going forward if you would like to set up a new account in your name with your bank details we can do this for you. Once again please accept my sincere apologies for any distress caused to you today and please reach out to me via DM.
'The greatness of a community is most accurately measured by the compassionate actions of its members’
Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
You are not the first to have these problems. I'll ask @Beki_EONNext to pop by as she has helped out before in these cases, and is trying to make things better. We volunteers here know what ought to be done, and how it ought to be done, but we have no authority to do anything, except point you in the right direction.
Of course you have my condolences at the loss of your mother.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
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