If you have further questions we are here to help. What @Mstty said is right. Although we can assist you with a repayment plan or explore other options that are more suitable for you.
It means you are in debt. You have used more energy than you have paid for.
However a little bit of debt on an energy bill isn't too bad as in the next few months your usage should be less running no heating and if on a monthly direct debit you should eat into that and get rid of it before October when the heating us back on.
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