[Emmwarr]

Had new smart meters fitted back in the summer and everything was fine, but now Eon changed to Eon next the gas smart meter is not sending readings back to them

[theunknowntech]

Hey there @Emmwarr ,

I suspect it's probably just another pesky read schedule issue. I'll @Bennie_EONNext can help to fix that one. :)

[silverfox55]

@Emmwarr As eon are too lazy to take meter readings, try asking for a discount on your gas bill as you have to do the work for them.

I will have to do that shortly as I have the same problem. Nobody works in the gas department so customers have to do the work.

[Bennie_R97]

Hey @Emmwarr, I am sorry for the late reply.

There are usually few issues why the smart meter might not send the meter readings. Once of this issues could be with the reset of the billing calendar schedule and reading calendar schedule. I would say, the best thing to do is to get in touch with our social media, asked them to check this option and if in a couple of days is not sorted, we can send a request to our specialist team to reconnect it remotely.

I hope this is helpful.

Have a good day,
Benedetta. 😀

[leannet41]

Are you having a laugh - hour on social media (facebook) nobody bothered to answer. After transferring to EON Next multitude of problems.

[Bennie_R97]

Hey @leannet41, I am sorry that you are not happy with our waiting time. Behind social media there are real actual people who can answer your query and personalise it to your needs instead of having a robotic answer boot.

We did have indeed a greater influx of messages and as I totally appreciate your patience and understanding, we are doing our best to get back to all of you as quickly as we can.

If the community can help with any of the queries you may have, we have different posts and threads that are really useful. It is worth it to give it a read.

Have a great day,

Benedetta 😀