[Han_EONNext]

Hi @anna85 😊

Hannah here 👋

I'm wondering if you've been able to get in touch with us and get this sorted out? @retrotecchie is indeed correct - it could be one of the two.

[theunknowntech]

Originally Posted by anna85

Hi,

I was looking for help with my Smat Meters, when I came accross this post.
I have exactly the same metere as @GardenerMart, but their were originally installed by British Gas.
Trilliant hub the power light is constant green, HAN light flashes red and there's nothing on the WAN.

The Smart meter was working fine till couple year ago and I have been trying since then to get them repaired or replaced, no form of comunication brouth a positive resoult, just been ignored.

I tried to look for Trilliant user manuals for that Comms Hub and couldn't find one which will explain what the lights on them actually mean.

I do not know what else I could or should be doing to try and resolve.
Any advise?

Many Thanks in advance
Anna

Unfortunately, both myself and Blastoise186 have tried many times over the years to locate such a user manual. Alas, no copy exists anywhere that's publicly accessible. We have also struggled to find anything that tells us what the LEDs mean. Blastoise has one more trick up his sleeve which he said he can try, but it can't guarantee results.

[meldrewreborn]

Just as an aside, I read today that the communications hubs attached to the electricity meter are owned by the DCC and not the electricity supplier.

How long this has been the cases I'm not sure as when smart meters were first installed there was no DCC, so DCC couldn't have owned them then. whether at some stage ownership was transferred to the DCC is of course possible - as is the possibility that these old communication hubs have been written off and nobody wants to claim them.

[retrotecchie]

@meldrewreborn

With SMETS1, the communication was directly to each supplier. Each comms hub effectively had a 'SIM card' (physical or virtual) that connected the hub directly to the supplier. If you changed supplier, the new supplier could not access the meter.

SMETS2 got rid of that and the DCC was created to handle all smart meter communications, regardless of supplier.

Rather like either getting a mobile phone locked to a particular carrier and SIM (SMETS1), or getting an 'unlocked phone' and being able to use any PAYG or contract SIM you like, or changing provider whenever you wish (SMETS2).

Now the hub is simply communicating with the DCC rather than having the capability to talk to individual suppliers, it makes sense that the hub is part of the DCC network, rather than part of an individual suppliers metering equipment.

But it does rather muddy the waters as to who is ultimately responsible for correct operation. Ownership of the physical device is one thing. Owning any problems is another can of worms entirely. As we regularly see on here.

[Rotary]

Ok, so I've found a solution to the problem I posted a while back. I've left E.on and gone to another supplier, so good riddance E.on! After being sent yet another letter stating that my monthly dd was to increase by £89, even though I'm over £1000 in credit (and would have been £1200 in credit had I not phoned them to reduce it by £100pm 2 months ago), I've had enough! I would have been over £1500 in credit in 12 months time if I'd accepted their 'revised' dd figure. So, not only would they not supply a SMETS2 meter in a timely manner (been asking for one for 2 years), but their algorithms are shot to pieces too!

[meldrewreborn]

@Rotary

If you feel that way that's a good solution, I fully support people who walk away if they feel that they're not treated properly.

To increase a DD by £89 when you're already £1000 in credit means you must have a very significant energy usage. I've always been able to convince my energy suppliers (over many years) of how much a reasonable DD should be. But i recognise that too often suppliers hold onto too much of their customers money through monthly direct debit payments, much more than a reasonable level will have required. At least now you'll get your excess credit returned.

[Simon39]

@PeterT_EONNext, I am having exactly the same issue. My SMETS1 meters were installed at the very beginning of the smart meter rollout. My electricity reports fine, but the Gas meter just refuses to do that stabily, affecting both the readings with eon next as well as the readings via DCC.

I’m using Home Assistant for my Home Automation and would really like to be able to track my live energy usage. The IHD hasn’t worked for years, to the point I ended up throwing it in the bin.

Are you able to help please?

[WizzyWigg]

Afternoon @Simon39 I have the same meters and comms. Electric meter happily sends data but gas is not as reliable. Admittedly at the moment both are playing ball. As long as the gas meter can be manually read I'm not sure a lot can be done but there's no harm contacting Customer Services. The forum unfortunately is primarily customer to customer.
OFGEM is pushing suppliers to solve these issues but I'm not holding breath.