I'd suggest having a chat with customer service to redeem that code. There may be instructions on the voucher itself too.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Beki is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
@hybrid Good evening! and welcome to the Community! I'm so pleased you've been able to reach out and get a bit of help towards your energy usage.
We have had a few of these this evening and currently trying to find out how customers can activate them, did you get any instructions with the voucher or a letter? it might be something you can take to the post office or pay point zone? I'll get back to you if I find out any other ways of redeeming it for you 🙂
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