For the second time in 48 hours I've noticed my IHD 'Waiting for cost now'. As it's gone on for more than a few minutes I checked my meter.
I noticed that the WAN light wasn't flashing, it came back after 45 minutes on the first occasion. It's now been off again for 45 minutes, I don't know if it's just coincidence or not but it went off at 07h11 this morning and 08h00 on Tuesday.
Is this normal for smart meters or is it a sign of something else going on?
@Andy65
I bet your sick of hearing from me this morning! 👽
The WAN on your meter is the Wider Area Network (I am sure you know that!) and it may have dropped due to works happening in the area and them toggling with the signal! Have you had this before these occasions?
@theunknowntech Our faboulous smart meter expert! Have you got any notes to share on this? 😎
Hannah🌍
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
@Andy65
I bet your sick of hearing from me this morning! 👽
The WAN on your meter is the Wider Area Network (I am sure you know that!) and it may have dropped due to works happening in the area and them toggling with the signal! Have you had this before these occasions?
@theunknowntech Our faboulous smart meter expert! Have you got any notes to share on this? 😎
Hannah🌍
I haven't noticed it before to this extent where it's been nearly an hour. I just thought it was odd that it seems to have happened twice within 48 hours and at roughly the same time of day.
Your comms hub will continue to try and re-establish a WAN connection. However, if this keeps happening then I'd probably suggest seeing whether an SKU2 Cellular + Mesh hub might be viable. At least that way, it may be possible to bounce the signal around until it can find another route through.
Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is!
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
