cannot log into app

Level 6

Alien

18-05-22

14335 views

I've been logging into eon next on my iphone app using my fingerprint but suddenly today it asks for username and password, so I use my username and password but I'm not able to log in. I get the sun logo twirling round, then the app times out at about 5 minutes.

12 Replies

Best Answer

Community Team

Han_EONNEXT

19-05-22

Best Answer

Hi all ✌

Just a quick update!

Annoying I know, but our App has been down for the last day or so due to some technical issues. We are just waiting on a few things but a new version of our app is set to go live today (hopefully 🤞) So things should be bigger and better for you by the end of the day. If you are in need to log in today then please use the website to log in, and use as normal until our app is up and running again!

Apologies!

Hannah 🌍

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Best Answer

Community Manager

Anasa_EONNext

24-05-22

Best Answer

Morning! @Andy65 @Appnotworking and @Alien. We've just done a hot fix for this so if you up date the App in the App store this should fix any issues for you @Appnotworking I can see that you're back up and running again now! So sorry for any inconvenience caused I know its not ideal and we're working hard to make sure we get to any bugs before you but please shout up if anything isn't working again and we'll look in to for you! have a fab day 🙂

'The greatness of a community is most accurately measured by the compassionate actions of its members’

Did you know that we're open 24/7? There are lots of ways to contact us over here!📣

Level 2

Appnotworking

18-05-22

Hi I had the old app for eon it was ****. The worst app I have ever used. Eon next app was brilliant for 2 months. Now today not working smiling face round and round . I hope this is not the start I things to come .

Level 52

Andy65

19-05-22

I've been having the same problem @Alien. It has only been a problem since I've updated to iOS 15.5 so presumably eon-next haven't done the necessary checks.

Level 6

Alien

19-05-22

my IOS is 15.4.1 so probably not that. Eon need to get their act together.

Level 6

Alien

21-05-22

It's working, but I had to delete app and re download.

Level 2

Appnotworking

23-05-22

It’s working again today Monday 23rd .

Level 2

Appnotworking

14-06-22

@Anasa_EONNext Hi here we go again don’t know how long this will last this time lol.…can’t get on just smiling face again .

Community Team

Han_EONNEXT

14-06-22

Morning @Appnotworking 😊

Are you having troubles with the app today? Can you explain what is the problem.

Hannah 💚