cannot log into app
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I've been logging into eon next on my iphone app using my fingerprint but suddenly today it asks for username and password, so I use my username and password but I'm not able to log in. I get the sun logo twirling round, then the app times out at about 5 minutes.
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12 Replies
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Best Answer
Best AnswerHi all β
Just a quick update!
Annoying I know, but our App has been down for the last day or so due to some technical issues. We are just waiting on a few things but a new version of our app is set to go live today (hopefully π€) So things should be bigger and better for you by the end of the day. If you are in need to log in today then please use the website to log in, and use as normal until our app is up and running again!
βββββββApologies!
Hannah ππ Striving for a bigger, better and sustainable world!
Having problems and need to contact us? You can view your options here: contact us
We are now on WhatsApp! Use 0808 501 5200 to contact us π₯
Want to get in touch with the team directly? Send us a email at: community@eonnext.com ββββββββ -
Best Answer
Best AnswerMorning! @Andy65 @Appnotworking and @Alien. We've just done a hot fix for this so if you up date the App in the App store this should fix any issues for you @Appnotworking I can see that you're back up and running again now! So sorry for any inconvenience caused I know its not ideal and we're working hard to make sure we get to any bugs before you but please shout up if anything isn't working again and we'll look in to for you! have a fab day πβThe greatness of a community is most accurately measured by the compassionate actions of its membersβ
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Or got the right answer to a query? Click 'Verify Answer' β
ββββDid you know that we're available on Social Media 24/7, 365 days a year? π² if you can't find what you're looking for you can get in touch with us over Facebook or Twitter and get on with your day until an Energy Specialist gets back to you! π
Lets make this a great place powered by positive energy! π -
Hi I had the old app for eon it was ****. The worst app I have ever used. Eon next app was brilliant for 2 months. Now today not working smiling face round and round . I hope this is not the start I things to come .
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I've been having the same problem @Alien. It has only been a problem since I've updated to iOS 15.5 so presumably eon-next haven't done the necessary checks.
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@Anasa_EONNext Hi here we go again donβt know how long this will last this time lol.β¦canβt get on just smiling face again .
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Morning @Appnotworking π
Are you having troubles with the app today? Can you explain what is the problem.
βββββββHannah π