The whole point of going with smart metres is to have IHD, but they haven't provided it for some reason. I find it more difficult to read the metre readings now than when I had the old ones. I know I don't have to submit the readings any more, but the point of having a smart metre is to monitor your usage, which I am no longer able to do. Can I return to the old metre and cancel the smart metre? Is it possible to make a request for an IHD?
If the meter was installed by E.ON Next less than a year ago you are still under warranty and can get a new IHD for the meter, if it is out of those requirements I am really sorry but there isn't anything that we can do 😯
But please if you feel your meter is under warranty, give our Energy Specialists a message on Facebook, Twitter or Instagram and they can see what can be done for you🙂.
Hannah 🌍
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hopefully @Han_EONNext can advise on the IHD. But it will not be possible to return to the previous type of meter.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless.
@Han_EONNext
Thank you Hannah for your prompt answer.
I'm not sure why I have to pursue an energy specialist on Facebook for something I thought was included in the package.
On chilly, rainy winter nights, I don't see myself checking the "Smart" gas metre outside. As previously stated, the main reason I wanted to switch to a smart metre was to have IHD; I have no trouble providing metre readings.
I'm curious if E-ON does not provide IHD while installing smart metres; is this a typical procedure that applies to everyone, or are only a few clients eligible for IHD? Do they supply a smart metre with IHD or not?
Hmm that is a strange one! Normally, people are given a IHD upon installation so I can't see why you haven't been given one! I have sent you a private message to get some more details from you 😊
I want to open a complaint as to why you was not given one in the beginning! And also get you a new one!
Hannah
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