I'd suggest reading your meters yourself and entering them into your online account. If your smart meters aren't sending readings then your bill will have been estimated.
Usage stats are supposed to be coming the the eon-next app but judging by some posts on here it could be some time. You could try the Bright app, I've found that to be pretty good.
Contact eon-next to see why your smart meters aren't sending readings.
I can try to diagnose your smart meter issues, but please could you show me photos of your meters first? I need to know what you have so I can decide on how to help.
Thanks!
Just another guy passing by... The unknown tech way...
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@Andy65 actually, coming here and chatting to me (or admittedly, chatting to my friend Blastoise186 elsewhere) is more likely to get a result than going back to customer service. I have the time and resources to think about things further, along with access to the moderators here if I need someone to dig deeper.
It's worth sending people to me instead for diagnosing smart meters.
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