Coming up on 2 months from the above and still reporting the wrong gas reading.
Smart meter - not very smart
-
Level 107-07-23Hi @PeterT_EONNext
Do you know if there has been any progress on my issue?
It's been over 2 months since and my statements are still getting the wrong meter reading. -
Level 9107-07-23@DaveWG
Sorry to say that PeterT has moved on from the community team. He’s someone that could get things done. In view of the terrible time you’ve had with customer service and no response to your complaint, I wonder if @Beki_EONNext can chase anyone on this matter. Always worth a try.I'm an Eon Next dual fuel customer with no particular expertise but have some time on my hands that I am using to try and help out a bit. -
07-07-23@DaveWG The wonderful Pete and I have escalated this with the smart tech team but I think it's a little more complex than we originally thought.
Pete should hopefully have been in touch via email and will keep you updated! He's also raised a complaint too.
-
Level 125-09-23
@Beki_EONNext I did get an email saying a complaint had been raised as you say.
Since then I've had a private message saying it's still a work in progress on the 21st August. Then on the 12th September I received an email saying everything should now be fixed.
Unfortunately it's not as I haven't received any statements since middle of July and looking at my account the gas readings which have been the issue are still reading well above what my meter is reading.
Has there been any progress on resolving my issue? -
26-09-23Hey there @DaveWG, thank you for your patience with a response. I was doing some deep diving into your complaint.
I'll pop you a DM so we can discuss your account further. 😊
Powered by
