[theunknowntech]

One or more of those readings is invalid. I will have to do some number crunching of my own and this is going to take some time.

[DaveWG]

I've just double checked that the meters on my account are the correct meters and can confirm that is the case. Meter reading for electricity is good, but gas is the manual update I did this morning not the smart reading.

[DaveWG]

Just received my latest statement and it reckons my meter reading is 959 as of yesterday. Just checked and its actually 722.

No idea why things are so far out.

[meldrewreborn]

Yours is the second post i've seen with this kind of issue. Hopefully its not the start of an avalanche. one of the Eon next staff might pick this up soon to assist.

[DaveWG]

Just short of a year off me initially posting this and my issues are still there.
I've sent photo's of my meters three or four times.
I'm having to make manual readings every month.
Every time i ask about what progress has been made i get told to either take more photo's of my meters, or it has been passed to the smart meter team, and get nothing back till i enquire again.

I now have over £400 in credit, which i can't get refunded because of this issue.

I have even sent an email to unhappy@eonnext.com outlining my issues back in February and i haven't even had any response from that.
If i wanted to move away from eonnext i probably can't due to this issue with my meters.

It's getting beyond a joke.

[meldrewreborn]

@DaveWG

Sorry to hear this but its par for the course as Eon Next tend only to replace meters which are not actually recording consumption - and even then they are not quick. If you switch to DD payment after receipt of bill you'll get you £400 back quite quickly and the tariff will remain as now.

Its not right, but switching to another supplier might produce a swifter resolution.

[DaveWG]

Reducing my DD would reclaim my credit.

I do still have the issue of my gas meter reporting a much higher reading than is actually on the meter. This will most likely stop me from moving, or if it doesnt it makes me really nervous as to what will happen during a move.

Does the smart meter team actually exist?

[PeterT_EONNext]

Hi @DaveWG

I'm really sorry to hear that your issue has been ongoing for so long 😔

I'm going to send you a message in relation to this, so if you can get back to me there shortly, I'll be able to discuss this with you.

[meldrewreborn]

@PeterT_EONNext

Well done Peter, but you'll probably be on the naughty step with Beki as the forum apparently isn't a backdoor entry to customer services. Unless the policy has changed. Or is it only issue a year on with no resolution get special treatment?

[PeterT_EONNext]

@meldrewreborn I can see that @DaveWG has been in touch with customer services and sent pictures with no resolution to their issue, and it does look like this has dragged on far longer than it should have.

Of course, the Community is by no means a customer service platform like our other contact channels, but I do believe that this warrants escalation due to the time that's elapsed without resolution 😊