[PeterT_EONNext]

Hey @Taskingmanager 👋

I've sent out the necessary updates to change the prices on your meter and IHD, they should change tomorrow for you.

@theunknowntech mentioned, there was a couple of issues when the metering info was set up here on our system which means these messages weren't being sent for everyone, this shouldn't happen again if you change tariff in future/when your prices change on the variable rate, but please do allow up to 1 week after a price change before chasing it up should they not change in the future.

Pete 😊

[Taskingmanager]

Another question if I may.

My present electricty bill shows..

Subtotal of charges before VAT £71.44
VAT @ 5% £3.57
Total Electricity Charges £75.01
Total charges before VAT £80.19
Total VAT £4.01
Total charges for bill £84.20

To the untrained eye this suggests I have been charge VAT , twice........is that correct ?

Thanks

TM

[Andy65]

Hi @Taskingmanager

Where does the £80.19 come from?
Do you just get electricity from eon-next or gas as well?

[Taskingmanager]

Originally Posted by PeterT_EONNext

Hey @Taskingmanager 👋

I've sent out the necessary updates to change the prices on your meter and IHD, they should change tomorrow for you.

@theunknowntech mentioned, there was a couple of issues when the metering info was set up here on our system which means these messages weren't being sent for everyone, this shouldn't happen again if you change tariff in future/when your prices change on the variable rate, but please do allow up to 1 week after a price change before chasing it up should they not change in the future.

Pete 😊

Interestingly , after the update was applied about two weeks ago , my IHD stopped communicating with the main meter and is now about as useful as a brick......
Have tried all the usual remedies to no avail :)

TM

[PeterT_EONNext]

Hi @Taskingmanager

I'm sorry to hear this - that's certainly not supposed to happen (it's actually the first time I've heard it happen after sending out a tariff update)

Are you able to send over a picture of your in home display so I can take a look at what it's saying currently?

Thanks - Pete

[Taskingmanager]

Originally Posted by PeterT_EONNext

Hi @TaskingmanagerI'm sorry to hear this - that's certainly not supposed to happen (it's actually the first time I've heard it happen after sending out a tariff update)Are you able to send over a picture of your in home display so I can take a look at what it's saying currently? Thanks - Pete

Hi Pete

Image as show....IHD is right next to both meters and keeps rebooting itself every few minutes

Regards

TM

[theunknowntech]

I think the Comms Hub might need a reboot in this case. The IHD not picking up the time suggests the Comms Hub is getting out of sync.

[PeterT_EONNext]

Hi @Taskingmanager thanks for the picture,

I've referred your account to our Smart Metering Team - they're going to be doing what they can to manually reboot your comms hub so that your IHD can connect back up and show your usage again. In the meantime, please leave your in home display switched on and as close to the electricity meter as possible.

We can look at this again for you in 2 weeks time if nothing has changed, as we may need an engineer appointment so that the comms hub can be reset for you.

Pete 😊

[Taskingmanager]

@PeterT_EONNext

Thanks Pete

IHD has been on since your post but no joy so far .

Best wishes

TM

[Taskingmanager]

Still no response from the IHD.