Help please! My IHD is displaying the old tariff. Iโm new to this forum just for this and Iโm even struggling with working this out!!! ๐๐๐
@PeterT_EONNext seems to be able to resolve these things.
Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and don't like smart meters. Chronologically Gifted. If I offend let me know by private message, but Iโll continue to express my opinions nonetheless.
@meldrewreborn @PeterT_EONNext if you could help Peter Iโd be very great full. I tried asking Twitter and they gave me a load of info to reset IHD but no joy, still displaying the wrong tariff. Kw/h is correct just not ยฃยฃ
Hi @MichelleH I'm sorry to hear that your tariff didn't update in your in home display.
I can see an update was sent out yesterday for your electricity - this should have updated by now on your in home display, if it hasn't, please reset the device again.
I've sent a separate update for your gas tariff today, which should now update tomorrow.
Pete ๐
Cool ๐ Calm ๐ Collected ๐ - Here to help, or just for a chat if you like!
Do you agree with a comment? Give the member a ๐
Got the right answer to a query? Click 'Best Answer' โ
Can't find any help using the Search function or by scrolling through our Community? ๐ค Ask a question by starting a new thread in a sub-forum here!
Find all the ways to get in touch with E.ON Next here
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - thatโs what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, weโve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If youโre in a specific section or discussion, try to stay on topic
โโโโโโโ• One post is normally enough
• Be cool, donโt spam
We want to ensure that the community is safe and fair for everyoneโฆ
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Donโt worry about a thing, weโll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.