[DugH]

so awhile ago you had a facility to check and compare tariffs online
now I have no idea if my tariff is good, bad or indifferent ??

yes I know prices have gone up but it's like you hiding things to catch us out or make us pay more
you can't compare anymore ??
the only way is to phone in and wait 40 minutes for someone to answer the phone, this is crazy
with modern-day tech why is it like this?
I guess just another way of you winding people up and getting people's backs up and making more money :-(

and yes for reference my monthly electric and gas prices have nearly tripled :-(

[PeterT_EONNext]

Hi @DugH

I'm sorry that you feel our website is hiding something from you, I can assure you that this isn't the case.

When you're in a fixed tariff, you won't be able to use the quoting tool as you've signed up to a fixed contract. As we have no exit fees, you can change your tariff during your contract, however, you won't be able to do this on your online account so it's best to call us, email us or get in touch on social media so an Energy Specialist can provide you with a quote.

It's not a great time for energy tariffs currently - due to the rising costs in the wholesale prices of gas, this currently means that in general, the variable tariff across all suppliers is cheaper than any fixed option that we can offer, this has also resulted in lots of energy suppliers ceasing taking on new customers (ourselves included)

You can switch your tariff on your online account at any time if you're on our variable tariff, the Next Flex, or if your current fix is within 49 days of coming to an end, you'll then be presented with the quoting tool also. We've never actually had the feature to always go through a quote on your online account and you can only do so if the previous 2 points apply, so I believe one of these may have applied at the time you're referring to seeing the ability to go through a quote on your online account.

I hope that helps

Pete 😊

[meldrewreborn]

They really don't have much to tell you. Competition is virtually dead at the moment, and the choices are an occasional fix and the standard variable tariff.

And all the companies are charging the full of gem price cap on their variable tariff so there's no splice to be had there.