My father recieved a new e.on next pre-payment card on Wednesday, he followed the instructions and asked me to top up for him, so I put £10 on the card at my local Nisa shop which appeared to work. I put the card into the meter to be greeted with the message “CARD NOT ACCEPTED”. I tried this several times and even cleaned the card but to no avail.
I called e.on to speak to someone and after being on hold for nearly 35 minutes, finally got through to someone, who wasn’t massively helpful, he put me on hold for a further 10 minutes, before coming back and telling me that he was going to send a new card through to my father with the outstanding £10 credit on.
That card arrived today. My dad asked me to try it out again, and yet again the same message appeared on the display ”CARD NOT ACCEPTED”. Again I tried several times and even cleaned the card, but again no luck.
So again I called the e.on call centre, and after, yet again, another lengthy wait got through to someone. I explained the situation, that we had been sent two cards, both of which didn’t work. He asked for proof of the top up, which I was more than happy to take a photo of and send to the hi@eonnext.con email address. The agent then told me that he was arranging a card for me at a local shop, which was a Costcutter. He gave me a code which I was to give the sales assistant and he would give me a card which I would need to register and then I could top up and receive the outstanding £10. All I had to do was wait two hours.
So at 4pm this afternoon I went to the shop to be told they didn’t have any gas cards only keys. As there is a second Costcutter (this one with a Post Office) within 100 meters (odd I know!), I tried there, only to be told they too didn’t supply gas cards.
What on earth is going on? We never asked to be moved to e.on next, everything was fine before all this.
I am now left in the situation with my dad, who is nearly 80 and suffers from COPD, with only £15 on his gas meter, I hope this can be resolved before this runs out.
Both he and I are deeply unimpressed with all this. I tried to call back, but being a Friday afternoon everybody has gone home, I tried the emergency pre-payment number and this time it sounded like somebody picked up the phone and replaced the reciever, this I was miffed about as I was on hold for nearly an hour.
EDIT: I have just gone to check the balance of the gas and now the unit is buzzing! Is this normal?
I called e.on to speak to someone and after being on hold for nearly 35 minutes, finally got through to someone, who wasn’t massively helpful, he put me on hold for a further 10 minutes, before coming back and telling me that he was going to send a new card through to my father with the outstanding £10 credit on.
That card arrived today. My dad asked me to try it out again, and yet again the same message appeared on the display ”CARD NOT ACCEPTED”. Again I tried several times and even cleaned the card, but again no luck.
So again I called the e.on call centre, and after, yet again, another lengthy wait got through to someone. I explained the situation, that we had been sent two cards, both of which didn’t work. He asked for proof of the top up, which I was more than happy to take a photo of and send to the hi@eonnext.con email address. The agent then told me that he was arranging a card for me at a local shop, which was a Costcutter. He gave me a code which I was to give the sales assistant and he would give me a card which I would need to register and then I could top up and receive the outstanding £10. All I had to do was wait two hours.
So at 4pm this afternoon I went to the shop to be told they didn’t have any gas cards only keys. As there is a second Costcutter (this one with a Post Office) within 100 meters (odd I know!), I tried there, only to be told they too didn’t supply gas cards.
What on earth is going on? We never asked to be moved to e.on next, everything was fine before all this.
I am now left in the situation with my dad, who is nearly 80 and suffers from COPD, with only £15 on his gas meter, I hope this can be resolved before this runs out.
Both he and I are deeply unimpressed with all this. I tried to call back, but being a Friday afternoon everybody has gone home, I tried the emergency pre-payment number and this time it sounded like somebody picked up the phone and replaced the reciever, this I was miffed about as I was on hold for nearly an hour.
EDIT: I have just gone to check the balance of the gas and now the unit is buzzing! Is this normal?
Last edited by Bob1943; 22-04-22 at 17:02. Reason: Something else has happened!
