My Fit account has been moved from blower to E ON NEXT. I have had no information about my account status or been told how to send in a meter reading. I've tried phoning and emailing but no-one has replied. Has anyone got a direct telephone number for the Fit Team?
Hey guys 😊. I'm sorry we're so late to the party 🎉.
@PlymSolar Our FiT team number is: 0808 501 5218, but all of our agents should be able to help you regarding FiT queries - so you can talk to someone on our standard Customer Service line too 🙂. You are also correct in explaining you should be able to see your FiT rates through your online account! @jacroberts did you manage to find this information? This will also be displayed on your statements.
We also have a dedicated thread where you can ask us your FiT related questions for our expert Graeme to help out with! 👉 Get FiT savvy with Graeme!
Last edited by Han_EONNext; 20-02-23 at 14:17.
🌍 Striving for a bigger, better and sustainable world!
There are lots of new ways to contact us! If you do need us please 👉get in touch👈
Thinking about replacing your boiler? You can find out more about our boiler solutions 👉 HERE 👈
My Fit account has been moved from blower to E ON NEXT. I have had no information about my account status or been told how to send in a meter reading. I've tried phoning and emailing but no-one has replied. Has anyone got a direct telephone number for the Fit Team?
Hi I'm Liz and I've joined today as my organisation has been moved over from N-Power and I have been making enquires by email and phone for the last few weeks and am still seeking a response to my question about submitting multiple FIT readings. The website appears states: If you’ve already arranged to send us your readings a different way, please carry on with your existing arrangement, you don’t need to complete this form.
I'd like to submit a CSV file by email rather than filling in the form multiple times. Can this be arranged please?
Thanks
Liz
Hi I'm Liz and I've joined today as my organisation has been moved over from N-Power and I have been making enquires by email and phone for the last few weeks and am still seeking a response to my question about submitting multiple FIT readings. The website appears states: If you’ve already arranged to send us your readings a different way, please carry on with your existing arrangement, you don’t need to complete this form. I'd like to submit a CSV file by email rather than filling in the form multiple times. Can this be arranged please?
Thanks
Liz
Morning Liz, thanks for taking the time to post!
Is there any chance you can pop me a private message with your CSV file attached so I can look into this with you and pass the info onto our FiT Team?
I'll be back with you as quickly as I can.
Alternatively, if you'd like a quicker reply, it might be worth popping over to our WhatsApp asking one of our amazing Digital Operations Team to give you a hand - they're available 8am-10pm 365 days a year!
Hopefully we'll speak soon!
Beth :)
(She/her)
Last edited by DebF_EONNext; 4 Weeks Ago at 10:59.
@BethS Hi Beth. I'm not sure if this is a private message or not but I did get through to someone in your FIT team on Friday and am awaiting a call back from one of them about this. Sorry but I don't do Facebook or Twitter.
@jacroberts I see mine on the statement that I get emailed. If you are not receiving your statement by email then I guess you will need to request one from EON Next.
Over and out, Liz
E.on pay 3p per kWh of energy exported to the grid, unless you purchased your solar panels with them.
Octopus Energy pay their customers 15p per kWh of energy exported to the grid so I switched to them. This will make a huge difference to my bill. They also have a customer service who respond.
I had my panels installed in 2014 so I'm getting a generation tariff and a feed in tariff. They are supposed to rise with inflation each year but I can't find out these figures from the EON website, even though they must have them to calculate my payments. I would just like to see them.
As with every diverse community, there is always a mixture of opinions, knowledge as well as understanding - that’s what makes it such a great place to be! To make sure everyone gets the most out of our Community and feels good doing it, we’ve created some values below on how to be an awesome, positive member. So, take a read and then go for it!
We love having you all here in the Community and really hope you find some great advice and help from our other amazing members. As a community team, our main role here is keeping things ticking over, everyone safe and getting involved in some great conversations! We know many of you will have specific queries about your accounts and we want to keep your personal details safe so please don't post them here.
• Saying thanks goes a long way
• The community is a public website, so be careful
• Be kind, respectful and supportive
• It's a family-friendly community
• If you’re in a specific section or discussion, try to stay on topic
• One post is normally enough
• Be cool, don’t spam
We want to ensure that the community is safe and fair for everyone…
We all work hard to ensure everyone feels respected and supported while using the community, and keep that positive energy flowing. If a member or group is disrupting your experience without a genuine reason, you can report this to the community team quickly and easily by clicking the 3 dots on the post. Don’t worry about a thing, we’ll take it from there. If you get a message from the team about your behaviour, please try to work with us, as all we want to do is make this a positive place for everyone. In order to this, we have to uphold these Community Values and the Community Team has the final say.
The full Community Values can be viewed here
If you agree, please click the 'I agree' checkbox and press the 'Complete Registration' button below. If you would like to cancel the registration, click here to return to the Community homepage.
Although the administrators and moderators of E.ON Next Community will attempt to keep all objectionable messages off this site, it is impossible for us to review all messages. All messages express the views of the author, and neither the owners of E.ON Next Community, nor vBulletin Solutions Inc. (developers of vBulletin) will be held responsible for the content of any message.
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar,sexually-oriented, hateful, threatening, or otherwise violative of any laws.
The owners of E.ON Next Community reserve the right to remove, edit, move or close any content item for any reason.
