[Gooner87]

Hi,

I joined EON Next around August last year. I have a SMETS1 smart meter that was installed several years ago when I was a British Gas customer.

Since moving to EON Next the smart functionality ceased as I had anticipated and I now provide manual monthly meter readings.

It would appear that EON Next are unaware that I have a smart meter (SMETS1) as I keep receiving letters, text messages, emails and messages on the EON Next website to book smart meter appointment.

My understanding is that SMETS1 meters are being remotely upgraded to restore smart functionality by the end of the year.

Is there a way for an EON Next representative to update their system with the information that I do have a smart meter and I don’t require one fitting?

I completely understand there is no timescale when my smart meter will start submitting readings automatically and for me to provide manual readings is no real hassle.

Thanks

[meldrewreborn]

Hi This guide gives background on the smart meter system (sic).

How do Smart Meters work?: Smart Metering - The full story.

This report confirms that SMETS 1 meters, which i think were on the supply company's network are gradually being migrated to the DCC. When they are so migrated presumeably Eon Next will be able to see your meters on the network, but I think currently they can't.

21130-dcc-annual-report-2021_v5.pdf (smartdcc.co.uk)

Reading through the repost things are apparently going swimmingly from the DCC's point of view - customers on this forum seem to find their experience rather different.

[theunknowntech]

Howdy @Gooner87 ,

With your consent, I can certainly ask @Beki_EONNext to place a long-term block on these letters to give your existing meters more time to reconnect. She can also check to see if there's any signs of life. But I also have a tool of my own for that. I didn't build it (I wish I had!) but check out this little tool. It might prove useful to you.

[Beki]

@Gooner87 Hey there! It's wonderful to have you on the Community.
The best thing to do is to get in touch with the Energy Specialists on Facebook/Twitter and they can look into your account. I did try, however your email address is not registered to your E.ON Next account.

From there, they can get all the info they need to get your meters logged correctly and hopefully stop the annoying letters! Hope this helps! Let me know how you get on 😊

[Gooner87]

Originally Posted by theunknowntech

Howdy @Gooner87 ,

With your consent, I can certainly ask @Beki_EONNext to place a long-term block on these letters to give your existing meters more time to reconnect. She can also check to see if there's any signs of life. But I also have a tool of my own for that. I didn't build it (I wish I had!) but check out this little tool. It might prove useful to you.

Thanks @theunknowntech.

I checked both my meters on that tool and it confirms they are not yet registered.

[Gooner87]

Originally Posted by Beki_EONNext

@Gooner87 Hey there! It's wonderful to have you on the Community.
The best thing to do is to get in touch with the Energy Specialists on Facebook/Twitter and they can look into your account. I did try, however your email address is not registered to your E.ON Next account.

From there, they can get all the info they need to get your meters logged correctly and hopefully stop the annoying letters! Hope this helps! Let me know how you get on 😊

Thanks @Beki_EONNext.

I use a different email address for my EON Next account. I can PM you the correct email address if that helps or do you still want me to get in contact via Facebook/Twitter?

[Beki]

@Gooner87 Hey there, I am sorry I was off again! I needed a holiday after the Easter holiday with the kids 😂
Did you get anyone from Facebook/Twitter looking into this for you?

[Gooner87]

Originally Posted by Beki_EONNext

@Gooner87 Hey there, I am sorry I was off again! I needed a holiday after the Easter holiday with the kids 😂
Did you get anyone from Facebook/Twitter looking into this for you?

@Beki_EONNext.

No I haven’t contacted via Facebook/Twitter yet as I’ve been on holiday myself. 😃

Would you like me to or can I PM you my account details?

[Han_EONNext]

Hiya @Gooner87!

Hannah here, just picking up where Beki has left off 🙂

The best thing to do is to get in touch with our Energy Specialists, you can do this by phone on: 0808 501 5200 or by messaging via Facebook, Twitter or Instagram and they will be able to assist you 😎

Have a lovely evening,

Hannah