I have a Samsung Galaxy Z fold it's running on Android 12 but the app store is saying the eon next app isn't compatible with my device, any idea why it isn't compatible?
Eon Next App
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Level 7920-04-22Hiya!
Sounds to me like there's a bug somewhere that needs to be flagged up. I'll see if @DebF_EONNext can help with that in the morning.Just another guy passing by... The unknown tech way...
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Community Team22-04-22Morning @AlysL 👋
As far as I know there shouldn't be any compatibility issues, @theunknowntech we did just have an app update for bug fixes and I haven't heard of anyone else having the same issue however I have sent a message to our techy guys to see if there is any reason that this is happening, once I get a response from them I will let you know 😊
Deb 🌻Last edited by DebF_EONNext; 02-06-23 at 19:47. Reason: spelling
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Community Team22-04-22@AlysL just a thought you may need to clear your cache. Try clearing the Google Play Store cache & then the data. Then restart the Google Play Store & try installing our app again. If you decide to give it a try let me know if it works 😊
Deb 🌻 -
Level 7922-04-22That won't fix the issue. It's not related to the Play Store. It's related to your app not being compatible with Android 12L by the looks of things.
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Level 102-06-23I have a Samsung A21S (SM-A217F) and the play store says the app is not compatible with my device when in a web-browser, but is hidden when using the store on my phone. This is not an old phone and has Android 12.
I can sideload the app and it works fine but as it is not linked to the store it will not get updates, also I can't 100% trust that it had not been tampered with when I downloaded it so will not use it for payments.
Seems like Samsung devices are blacklisted from downloading the app as there is no reason why it should be incompatible.
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