Hi, I'm having problems with my top ups not getting to my meter, like so many other people at the moment. I've seen a couple of people mentioning topping up in a shop. How do we go about this please? Seen mention of using a barcode but where do you find this? I don't have a key/card to use to top up as it's a smart meter. My credit is very low now and Eon Next just keep telling me to keep waiting for my credit to appear. It's getting ridiculous!
Edited to add: I found the barcodes on the Eon Next App. Took them to 2 different shops and the post office. It failed to work at each of them. I'm now down to very little electricity credit and still no way of topping up. Eon Next is a shambles.
Last edited by Emma0108; 19-04-22 at 17:39.
Reason: Found answer for question I was asking
@Emma0108 Hi Emma and welcome to the community👋 I'm so pleased that you were able to find the answer that you were looking for!😊
As part of Stress Awareness month the topic is 'Community' and so we thought it would be a great time to try and get to know our members more - we'd love to know more about you https://community.eonnext.com/thread...1#post8980😊
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Did you know that we're open 24/7? There are lots of ways to contact us over here!📣
@Emma0108 Hi Emma and welcome to the community👋 I'm so pleased that you were able to find the answer that you were looking for!😊
As part of Stress Awareness month the topic is 'Community' and so we thought it would be a great time to try and get to know our members more - we'd love to know more about you https://community.eonnext.com/thread...1#post8980😊
Did you read my whole answer? I found the barcodes, they didn't work. I wouldn't count that as finding the answer I was looking for. And my electricity meter is still not showing the credit I've been waiting for since the 15th, despite receiving an email telling me everything is fixed.
@Emma0108 Anasa here 👋 you edited your original question 3 days ago at 18.09 and it says ' I've found the answer' if you're still struggling please contact us via Facebook or twitter or over the phone when we're next open on Monday and we'll be happy to help with more specific account queries 🙂
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