topped up electricity and gas yesterday. electricity balance updated after 24 hours. but gas didn't work. no update, no email confirmation,no UTRN code. just shown on the payment history. gas balance last update was on 27/03/2022.Have no idea what is my gas balance now and worrying gas cut off 😭 anyone can help please?
gas top up not working
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- electric meter
- prepay
- prepayment
- top up
- top up not applied
- topping up
- utrn code
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Community Team17-04-22Morning @linda968 😊.
To find out your gas balances you can look directly onto the meter - this will how you your overal balance. We have had a few issues with the top ups not going through correctly, but will be going through within 24 hours.
If you go off supply or the balance is really low then please do let us know or message in via social media such as Facebook, Twitter or Instagram and let them know about your emergancy and they will help if we are not avaliable 😊
Hannah🌍 Striving for a bigger, better and sustainable world!
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