I have just tried to check my balance which I have set to update every half hour. It says last updated 02/03/22
How do I know how much is actually on there?
It sounds like you've changed your Smart Meter preferences online to half-hourly - this means that you'll receive your usage data more regularly, but won't update your balance online.
We're working on bringing real-time balance updates to your online account/the app, but this isn't ready just yet.
To view your current balance on your meter(s) please refer to your in home display or the meter(s) themselves for the time being.
Thanks - Pete 😊
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