[apjuk]

Hello,

I have SMETS2 EON smart meters for Gas & Electricity which were installed in August 2021 and since then, despite adjusting the smart meter reading frequency settings in my Eon and EONNext account to daily or half hourly readings, my meter is still defaulting to only send readings through once a month.

Can anyone advise why the change of frequency isn't taking effect at EON's end and how can I get this fixed?

Thanks in advance,

Aidan

[PeterT_EONNext]

Hi @apjuk - Welcome to the Community 😄

Changing your consent on your online account from monthly to either Daily/Half Hourly will take effect in the background.

The way you're billed on your account means that we'll only call upon your meters to physically send us a reading once a month as each time we receive the reading, your account will be billed to this meter reading.

If you've changed your preferences to Daily/Half-Hourly meter readings, these will be being recorded and sent on via your meter, we just won't enter these on your account or else, you'd be receiving a bill every day.

If you've changed your preferences, this usage information is available upon request, we just won't details this information on your online account as there would be too much information for you to look at there.

Thanks - Pete 😊

[apjuk]

@PeterT_EONNext

Thanks Pete. I think there is an issue with my Smart Meters in general as I am now seeing a message when I log in, see below:

We’re having trouble getting readings from your smart meter.

To avoid an estimated bill, we’ll let you know when we need your reading. You can get help reading your meter and see why we might not be getting your reading.

[PeterT_EONNext]

Hi @apjuk

Are you able to check your online account to see when your last Smart Meter reading was sent to us?

If this was a while ago, it may be best to get in touch with customer services so that an Energy Specialist can take a look into your account, and connect back up to your meters if the connection is lost.

The quickest way to get in touch is through WhatsApp you can also call 0808 501 5200 - the lines are open weekdays 9am - 5pm or you can send an email to hi@eonnext.com.

Thanks - Pete 😊