[DJGAZZA]

Eon have now stolen £10 I topped up on my unsmart gas meter after my app and this pathetic website was telling me my gas was at £18+ which still is showing that RIGHT NOW even though I topped it up £20 yet again today EON are a bunch of thieves overcharging their prepayment customers yet wont even help them I will be changing as soon as it is POSSIBLE sick of this poor overrated service no wonder why these are the most complained about energy company now shocking company.

[Han_EONNext]

Good evening @DJGAZZA 😊 I hope you are okay,

I can see that you have been having a chat with one of our advisors via email and I am sorry to hear off the issues currently facing.
Sometimes it does not show your top ups right away, but it should be showing in the next 1-2 hours, if you scroll to the bottom of your top up email there will be a unique code which you can push into your meter to register the top up there.

Hannah

[DJGAZZA]

@Han_EONNext That is total rubbish nothing has changed what so ever still no help with the app or your useless website both still telling me the same as when I was switched over to this rubbish without been asked Gas is still on £18+ and Electric still on £20+ you can not tell me anything has been done EON is a bloody joke

[EmmaN]

Hey @DJGAZZA 👋

I'm so sorry for not responding sooner. Did you manage to get this sorted?
Let us know, we'd like to hear your feedback 😊