[NOR]

The problem is my Smart meter has never shown a Gas status since transfer from Eon occurred. The electricity side of the smartmeter works but only intermittently. I am completely unclear/ unsure as to whether Eonnext are receiving current readings and I am becoming increasingly concerned the billing may be wrong. Please clarify and remedy? Thanks. NOR

[meldrewreborn]

I think you need to reassure yourself in the short term by taking readings from the meters themselves rather than your in home display. And then keep a record of these while the issues are resolved.
@theunknowntech is a community volunteer who is a wizz with all these things. While you wait for him to show up posting photos of both of your meters and the in home display will help the diagnosis

[theunknowntech]

Hi @NOR ,

I've got your thread on my watchlist now but I've not seen any activity from you recently. If you still need help with this issue, please could you reply to this thread for me?

Thanks!