Hi
i am moving electric from eon, but keeping gas with eon for now.
However It won’t let me alter the direct debit accordingly, only lets me lower it by 10%.
im also in credit.
is there anything stopping me cancelling the direct debit & just making one time payments online?
(the account will always be in credit)
I’ve tried phoning numerous times but it cuts off after 35 min on hold.
I’ve also had no reply to Twitter or facebook messages.
i thought the customer should have control of the direct debit amount! Not eon.
I'd probably suggest leaving things be for now. Your payments should drop automatically after the final bill has been paid off for the electricity. Please leave things be and don't cancel your direct debit. You usually can adjust it, but you'll be temporarily restricted while your electricity supply is switching away.
Just another guy passing by... The unknown tech way...
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@theunknowntech I’d rather it be done now, I don’t rely on should.
we should have the option to put the direct debit to whatever we want.
i monitor it & know what it’ll cost me.
The way the direct debit method works is designed to act in the best interests of both customer and supplier. Even if you payments going in are higher than you'd like, it doesn't actually get spent until a bill is generated. You can't just set the payment level to £0 because that would put basically 99.99999999999999999999999% of customers in debt pretty rapidly.
Clearly the moving of just one fuel to Eon Next rather than both is the cause of this difficulty. Personally for many years now I've kept different suppliers for the two fuels, and found better prices than dual fuel as a result.
Is the issue with the DD for Eon (gas) or Eon Next (electric)? Personally I'd write to the appropriate supplier by email (don't forget your address and account number) and put in clear terms what need to happen. Then sit and wait as customer services are under great pressure for various reasons at present. But if nothing happens in a week put in a complaint.
The DD should be set responsibly - its part of the supplier's licence conditions. Let them know that you know this. Also consider whether your account(S) is /are in credit and what should happen with those balances.
Last edited by meldrewreborn; 10-04-22 at 12:06.
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