[Pinoy]

How come it only took 90 seconds to set up an account on this site whilst it's taking over a week to even get a reply and it still hasn't come to set up an online account to provide meter readings?

[theunknowntech]

This forum runs on a completely separate system from basically everything else. There's no direct link back to the dashboard and your forum account runs independently of your supply account.

[Beki]

@Pinoy Hey there, Beki here 👋 @theunknowntech is correct. The Community forum is a completely separate entity to your energy account.
You can find out more about our Community by reading this thread.

If you have tried to set up an online account and are awaiting the email, please check your spam/junk folder as it may have landed there!