I topped up my meters this morning with £39 its been taken from my account I received no text message and not credited to my meters so now I'm sat without Electricity or Gas Can't get in touch with anyone to sort the problem not the first this has happened Nightmare!!!
No electricity or Gas
- Tags for this Thread
- emergency credit
- no supply
- off supply
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Level 7908-04-22Hi. That's not right! Can you activate Emergency Credit for now?
I'll try to summon @PeterT_EONNext as this needs to be looked into as a priority.Just another guy passing by... The unknown tech way...
Pete is an IHD Tariff Update Robot! 🤖 Anasa is a Giant Enemy Robot Spider 🕷 🤖 Hannah is neither! Need Customer service? click here! Replacement IHD Guide? Here it is! -
Community Team08-04-22Hi @Donw69 I'm sorry to hear that you've had trouble getting your credit onto your meter.
It looks like this has been resolved now. Are you able to confirm if this is the case, or do you still need some help?
Thanks - Pete 😊Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
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