[ieen]

Hello,

You mention in your FAQ that you bill customers monthly. However, since being transferred over from Eon you have not billed me each month. Previously a bill was generated on the 3rd of the month and money taken from my credit. However, this did not happen last month and I had to request a bill to be made and it has subsequently not happened this month either.

I would like to continue being billed monthly. I have a smart meter that sends you readings, so something is failing on your end.

Ian

[Bennie_R97]

Hey @ieen,

thank you to @theunknowntech for the tag.

There can be different reasoning behind you not receiving the bills. Is your email address up to date? Are the meters communicating with us ? DO we have a system issue at our end ?

The best option in this situation is to get in touch with our amazing Energy Specialist over Social media,Facebook, Twitter or Instagram where they can take a look into your account and sort this out for you.

Can't wait to hear about your feedback on this matter. 😀

Stay safe,
Benedetta

[theunknowntech]

Hi @ieen ,

I think @Bennie_EONNext is around, so I'll see if she can give your account a health check and hopefully fix the billing for you.

[ieen]

@Bennie_EONNext Hi Bonnie, all my details are correct, and the meter is communicating with yourselves.

Why am I pointed towards the community page, when you're unable to help? The social media team are yet to respond to my tweet, which I posted at the same time as this message.

[Bennie_R97]

Hey @ieen, I really appreciate your comment.

The community is a space where people can get to know each other, share experiences and give out some tips that might work for others. Is a place where we would like to hear back about any kind of feedback or raising questions like yours.

Here in the community, we cannot go into too many details as a public friendly platform and for specific queries we might list the different options or what it could be related to. The social media team are the ones that can correct and support you with your query in a private matter making sure you receive the best service possible.

I am really sorry they haven't replied yet, that is probably because they have been extremely busy and they are catching up with the messages as quick as they can. I am sure they will get to you sooner rather than later.

If the meters are sending us the readings fine, we just need to make sure that the system will automatically create that bill again for you. And the social media team, is the best place to go to get this solved.

I hope this was helpful.

Have a lovely Sunday,
Benedetta