Credit low can’t top up

Level 1

Sean2022

07-04-22

2498 views

Hi my credit on my electric is really low but I can’t get to top up till tomorrow and I don’t want my electric to cut off

4 Replies

Best Answer

Community Team

PeterT_EONNext

08-04-22

Best Answer

Hi @Sean2022 I'm sorry to hear that you're having trouble topping up your meter.

Please be rest assured that if you're ever unable to top up, you have £5 emergency credit to activate on your Smart Pay As You Go Meter.

You also have your friendly non-disconnection hours. This means that as long as you have 1p credit come 4pm on weekdays, your supply will remain on until 10am the following day.

This is extended over the weekends. So if this was today for example (Friday) your non-disconnection period will be 4pm today until 10am Monday.

If you're every struggling to top up, please be sure to get in touch with our Energy Specialists directly if you're at risk of going off supply so that you can be assisted further.

Thanks - Pete 😊

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Level 1

mikemhh53

08-04-22

phone them. they will come out to you to sort it.

Level 1

Donw69

08-04-22

Mine has gone out sat without either electric or gas even tho put nearly £40 on its not gone on meter so trust me they won't sort it!

Level 79

theunknowntech

08-04-22

@PeterT_EONNext can you force the top-ups through here as well please?

Just another guy passing by... The unknown tech way...
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