[happyhome]

Anyone else not getting response to requests for refund after moving house?

[meldrewreborn]

perhaps you need to raise this as a formal complaint. Some companies do not automatically refund credits they wait for you to ask for it. and then take a few weeks to actually do it.

From the OFGEM website:

Credit on a closed account

We’ve put in place guaranteed standards to make sure you quickly get final bills and money owed after closing an account.
Suppliers have:

• six weeks from a switch to automatically send a final bill
• 10 working days from a final bill to automatically refund a credit balance

If suppliers breach a standard they must compensate you.
You can also contact them to claim a refund.

[Han_EONNext]

Originally Posted by happyhome

Anyone else not getting response to requests for refund after moving house?

Hey there @happyhome🏡

I am really sorry we've had delays getting back to you from all areas of the buisiness!! We would never intentially keep remaining credits once you have moved out 😚 and these typically happen automaticaly, however there may be a reason its not coming back to you. I have sent you a DM for further information so we can work on getting those credits safely returned to you! 🕵️‍♀️

Hannah 🌍