[Clive1982]

Added money saturday took money from account but not gone on my meter so annoying !!!!

[theunknowntech]

Hi @Clive1982 ,

Do you have the receipt still? If you do, you can use your IHD or the meter itself to enter the UTRN Code to manually force the top-up through. If not, I can ask a moderator to stop by.

[Alan15]

@Clive1982
this problem is still ongoing.
I spoke to Rajal yesterday and managed to get some electric on but still no gas.
The eon next app still displays the balance from February and last payment from April
There is not confirmation for the top-up to get any number to manually input into the meters.
the compensation hasn't made it to the meter
It is becoming a nightmare and increasingly stressful when I think I will need to make another top-up in the coming days to know I will still be in the same boat and potentially without gas and electric for an unknown period

[Alan15]

I did reply yesterday to this but seems it's not been sent.
you are not alone with this.
Like you I topped up Saturday and no credit applied, no confirmation email, utrn code and Monet taken from my account
Spent all day Saturday trying to get it sorted but the issue is still the same and I'm afraid to top-up again