[Kellybetts]

I’ve noticed that our smart meter display is still showing the pre 1st April tariff. Will this update itself to the new post April tariff? I’m on variable tariff.

[PeterT_EONNext]

Hi everyone! 😄

Sorry to hear if your tariff hasn't updated on your In Home Display unit just yet.

These messages have been sent out in batches. Most have been sent out on 3rd April and for those that haven't they will be sent out over the next few days.

Your IHD will update at midnight each night, so depending on when the message is sent out to your display unit, this will update the following day.

Please allow up to the 15th April for this to take place. If this doesn't happen, please get in touch with us so an Energy Specialist can ensure the price update has been sent to your meter(s)

You can contact our energy specialists via WhatsApp for the fastest response. They're available 24/7 currently.

You can also email hi@eonnext.com or call 0808 501 5200 - the lines are open weekdays 9am - 5pm.

Thanks guys!

Pete 😊

[theunknowntech]

Hey @Kellybetts !

I'll ask @PeterT_EONNext to queue up a tariff update command for you. Should be a pretty easy fix. :)

[Kellybetts]

Great! Thank you

[Ted]

@Kellybetts I am not sure if this is relevant but -

EON specifically stated in there information re what the display would show that -

"Your display will use your exact unit rate, however this won't take into account any standing charges, discounts or VAT, so the cost that is shown will not exactly match that shown on your bill."

Since being moved to Eon Next VAT is now included @ 5% nobody told me of this change?

[jpm]

Originally Posted by theunknowntech

Hey @Kellybetts !

I'll ask @PeterT_EONNext to queue up a tariff update command for you. Should be a pretty easy fix. :)

Hi @theunknowntech,

I've got the same issue with my IHD not showing the correct tariff information, could you please ask your contact to try the same fix for me?

[theunknowntech]

Sure thing @jpm ,

By posting in this thread, you've already added yourself to the queue. :)

[Meryl]

I have joined this community for the exact same thing
my display is showing my previous tarif and not the new higher tarif I’ve fixed on, so the readings for use age mean nothing
Would it be possible for my display to be updated and my new tariffs added? Thanks

[AlanStorey]

My electric has updated to the new tariff but GAS has not is this the same thing or a different problem thanks in advance.

[cj68]

Another one here with the same issue. Correct electricity tariff displayed, but the gas tariff is still the old one.

Hoping this post will get me added to the queue for an update. Not looking forward to seeing an 80%+ increase in unit price, but at least it will help avoid a later shock.

Thanks.