[seejayess]

Many thanks Pete, the gas tariff 7.27 is now correct but the electric only shows (correctly) the daytime tariff 32.28 of Economy 7 but not the overnight 17.09. Is this usual on the IHD in that it can't show both economy 7 rates?. Just had the thought that the IHD would show the overnight rate during that period?, a bit late and certainly too early to check - I'll send the wife down to check at 7am :-)

pps. Well it does work OK - 0700 hrs this morning showing night rate on IHD which then switched to day rate by 0800 hrs

​​​​​​​Chris

[VaultBoy]

Could someone have a look at my account? My IHD still showing my old fixed rate which ended in January, I've been through two tarriff changes since then and nothing has updated. I'm having to manually keep an eye on my consumption now which I thought would be a thing of the past. It also looks like niether my electric or gas smart meters are now sending readings to Eon?

[theunknowntech]

Hi @VaultBoy ,

I'm not sure if I've seen you on this forum before. Did you previously ask anyone here to send the update through? Either way, I'm happy to ask @PeterT_EONNext to take a look. :)

[PeterT_EONNext]

Hi @amberklene

I've sent an update to your meters, the prices should update to reflect your current tariff within the next 24 hours.

Pete 😊

[PeterT_EONNext]

Hi @Hive5

I'm sorry to hear that the tariff didn't update on your meters - it looks like the update failed to go through previously. I've sent this again and hopefully the prices should update on your meters tomorrow.

​​​​​​​Pete 😊

[Kungfauxn00b]

Hey, @PeterT_EONNext – can you work your magic on my Smart Meter home display, please? My tariff updated on June 1 but it's still showing my old one and my wife keeps turning the lights on as she doesn't believe we're paying more!! 😩

[PeterT_EONNext]

Hi @VaultBoy

I'm sorry to hear that your meters have stopped sending us readings, and your in home display is now not showing the correct prices because of this 😔

There does seem to be some kind of connection issue, so I've raised this with our Smart Team. They'll work to resolve the issue within the next 8 weeks (hopefully sooner) Once we regain connection to the meters, we can start taking your readings and send an update to update your prices also, for now, please enter manual meter readings on your online account each month.

​​​​​​​Pete 😊

[PeterT_EONNext]

Hi @Kungfauxn00b

I'm sorry to hear that your prices haven't updated yet. I've sent an update out so this should update by tomorrow on your in home display, hopefully going forwards, your wife will now see how much the lights are costing whilst on (shouldn't be much more I hope 🙈)

​​​​​​​Pete 😊

[Hive5]

@PeterT_EONNext

​​​​​​​Cheers Pete, that did the job. We can now see how much granny's life support machine is costing us!

[Kungfauxn00b]

Originally Posted by PeterT_EONNext

(shouldn't be much more I hope 🙈)

Well... Best not to think about the 150%(!) more I'm paying a month. No good can come from that 😐

On the plus side, my home display is showing correctly! Great work 👍