[DadiBisson]

Hi @PeterT_EONNext

Please could you send update through to my meter, I've noticed gas is still showing pre April rates

account *****

Thanks

[Steffy2u]

I am still on the pre-April standing charge and kWh for my gas. The electric is correct. I moved from Eon, to Eon Next. Can my IHD be updated please, as it is really important to be reading correct charges especially with the colder months coming. Hopefully there won't be any issues to the October tariff changes and IHD updates!

TIA

[Daz]

My IHD tariff needs updating, been same for months, very difficult to monitor when its saying so much less than it really is. You’d expect energy companies to be so much more helpful and responsive with things like this …. Not like there not making massive profits!!

[JoeSoap]

What’s it going to be like in October when we all want our IHDs to show the new tariffs?

Yes, we can use the kWh usage and standing charge to work out what we’re spending on a daily basis but there’s nothing like seeing £££s on there and being able to trust that the amount is at least in the ball park.

Surely the tariff change on IHDs should be automatic. I wonder if anyone’s updates on the day or shortly after.

Fingers crossed this is sorted in the next couple of weeks 🤞

[meldrewreborn]

It must be automatic- that’s what computers are for. We only see a small proportion of the non updates. Many more just ignore the devices.

[JoeSoap]

@meldrewreborn

Well it's not very automatic as far as I can see. I had the same issue, and many who would not use a forum must surely have raised the issue direct.

We don't seem to get any reassurance on this annoyance.

[MarkWilliams1989]

@PeterT_EONNext Hi Pete, still had no luck with the update. Please could you escalate if there is nothing more we can do. I would like to have it working by Oct for the price cap change. Thanks for your help, appreciated.

[meldrewreborn]

@JoeSoap

I fully agree that it's a poor show, but it's not the end of the world. Whether Eon Next are any worse than any other of the suppliers is moot. I don't have a smart meter, so i don't have an in-home display, yet I know that what I use I have to pay for, and the less I use the lower my bills will be. It's not rocket science.

I think the whole smart metering business is one of the biggest IT failures our Governments have ever dreamt up and its us consumers that are paying for the shambles - even if they don't personally have a smart meter - as I don't. My main argument is that if they can't do the simple things how on earth are they going to implement time of use pricing, which is the thing that most of the benefits are supposed to come from.

Perhaps guaranteed standards need to be introduced by OFGEM. If the supplier can't get your smart meter and its associated devices fully working in X days then you get say £10 and then £2 for each extra day. The X could start off relatively high like 20 days and then progressively reduce. Of course there's no transparency with the smart meter system and from what I've read here we have a very secure system that normally takes 8 weeks to get a meter functioning after installation. This is the 21st century!

The DCC, the independent organisation that sits between your meter and your supplier is not as far as I can see subject to any public scrutiny of its performance - we just have to accept it good or bad. I think it tends towards the latter.

[JoeSoap]

@meldrewreborn

I agree that it’s not the end of the world. My position is merely that we who have smart meters and IHDs should expect them to update automatically when the tariff changes.

It doesn’t sound like a big ask to me.

[meldrewreborn]

@JoeSoap

I agree that they should work as intended. But when they don’t (and what is the incidence of that?) what do you do. Clearly there is no current penalty for the suppliers in dragging their heels on this matter, whereas there are clear targets on suppliers if they don’t sign up the recalcitrant for smart meters.

While the current situation continues customers can moan and groan, and some here get the issues resolved. For those that don’t get the issues fixed in the short term, I think customers should use what information they do have - and in almost all cases consumption data should be used to help control their costs. Use the information that is available to you while you wait (in vain?) for the smart meters and associated devices to work properly. Don’t let a non working IHD lead to unaffordable bills.