Hello. Our tariff changed around 18th/19th August but the prices have not updated. Please can this be done? It would be really helpful as we are really trying to manage our consumption
In-house display showing incorrect tariff
- Tags for this Thread
- ihd incorrect pricing
- incorrect tarriff
- smart ihd
- smart meter
- smart meter data
- tariff
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Level 9202-09-22Consumption will not be affected, values though will not be correct.
@PeterT_EONNext can you help?Current Eon Next customer, ex EDF, Zog and Symbio. Don't think dual fuel saves money and think the smart meter programme is a waste of our money. Chronologically Gifted. If I offend let me know by private message, but I’ll continue to express my opinions nonetheless. -
Level 103-09-22Hello. Having the same problem with the IHD not showing the new tariff. Our IHD is a British Gas one as Eon didn't send us one when we changed to them 18 months ago. However it seemed to be working ok, up to the changeover to the new tariff. I have emailed customer services regarding this but they just sent me a link to buy a new IHD for £50! @PeterT_EONNext, You seem to be the master of all on here. :-) Can you help please? Thank you. -
Level 003-09-22Hi, just checked mine and it’s the same, m Electric is showing he correct tariff but the gas is an old one. Please could someone update my IHD?
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Level 204-09-22My IHD is still showing my old tariff, which changed on 2 April 2022. I've raised this by e-mail with Eon-Next, nothing has changed. Would it be possible to get updated by posting on here?
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Level 504-09-22@PeterT_EONNext
Hi Pete,
My tariff has still not updated since you replied to this message. Anything else we can try?
Thanks
Mark -
Community Team06-09-22Hi All! @Susang @LadyStardust @shuttleworth125 @LouY03
I've sent out tariff updates to all of your meters, these should update for you after midnight, so please check your in home displays tomorrow and let me know if there's no change 😊
@MarkWilliams1989 - I'm sorry to hear that yours hasn't worked yet - I can see the update is failing so I've tried a couple more things which will update over the 24 hours, I'll then need to send the tariff update again so this should then hopefully work. If for any reason your tariff isn't showing as updated by Friday, please let me know and I'll escalate the issue to our Smart Team.
Pete 😊Cool 😎 Calm 😌 Collected 🙌 - Here to help, or just for a chat if you like!
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Level 107-09-22@PeterT_EONNext
Hi, my tarriff changed on 1st sept, how long will it take the snart meter to update please -
Level 107-09-22Hi @PeterT_EONNext is there any chance you could update my tariff on my ihd please. Cheers
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