[wilshy]

hello, im just wondering why my smart meter reading has stopped for my gas ? the last reading was in November last year, but my electric gets read and sent. i didnt notice for 3 odd months so the bill wasnt getting payed. ?

[notonmywatch]

@wilshy did eon move you to EoNext (same parent company) they are not very good at sharing information to other divisions let alone customers. Good luck it took 3 months to sort out my home display, they came out with all sorts of excuses for them not providing a seamless transition which they instigated, you may want to think about moving on, you might get a better service from a non-European controlled company .

[theunknowntech]

Hey there @wilshy ,

I'm suspecting the issue might be that pesky read schedule bug as it was a hot one around the time. Let me ask @HannahD_EONNext to take a look for you.

[wilshy]

@notonmywatch i was with npower then it changed to these, took a while with the change over to get them to read my smart meters then this happened lol

[HannahD_EONNext]

Hey @wilshy

sorry for the delay - I was off last week so just catching up! I've given the trick a go so let's see if it works tomorrow 😀