Long Post below - summary: - Original Eon Customer, moved to Symbio Energy and then SOLR-ed back to E.On Next - Secure 100 Smart Meter (likely already

Thanks for the heads up. I'll fling a few reminders about this thread.

@PeterT_EONNext The DCC annual report (in very opaque language) says that all SMETS 1 meters will be migrated before the end of 2022. I'd ask the Smart team to actually contact the DCC and ask for a statement on the SMETS1 Migration programme and when it is due to be fully complete so that customers can be given better information. The smart switching capability is due this year too. See here : Smart meter network doubled in 12 months | Smart DCC

Howdy allibhai , I'm theunknowntech and I'm an experienced forum volunteer here. I'm still not as experienced as some of my friends though, so I've also called in my friend Blastoise186 from the OVO Forum to go through your post with me. We've had a good chat about it on Discord today in a veeeeery long call and we think we've nailed it. Please rest assured that both of us have also read your entire post in full at least five times each, to make sure we've picked up on everything we can. Blastoise happens to know Chameleon Technology (the company behind ivie Bud) pretty well and both of us have a lot of experience with Chameleon IHDs. We've never worked for them ourselves, but we've mastered the IHD3, IHD6 and IHD7/ivie Bud to the point where there's not much else for us to learn. Based on that, I'm willing to agree that he thinks the diagnostics done by Chameleon are likely to be valid. They have some pretty powerful diagnostics and capability at their disposal and Blastoise has known their teams to be extremely transparent with him - even to the point of admitting that some of their services might never work with his site. I have no reason to dispute what they've told you. As for E.On Next? To be honest... It seems to me that they think you're talking about the meter that is supposedly yours but actually isn't. Does the data even match up to what your IHD was showing? It is possible that your meter has started to migrate to DCC which would be great news for you in about six weeks time. I can't confirm or deny this however. But I still think more can be done to check on the status, so I'll flag this with HannahD_EONNext just in case. It could also be a dodgy or flaky connection, but I can't diagnose that very easily I'm afraid.

Secure 100 Smart Meter Issues

Level 1

allibhai

3 Weeks Ago

Thanks for that really helpful explanation - appreciate it

So the meter was originally installed by E.On - so hopefully that makes it easier for E.On Next to pick it up?

The thing I'm personally really confused by, is how Symbio Energy was unable to get meter readings from the meter, but we were able to connect to and get readings (via the DCC) on the loop app. So clearly it had migrated and it was connected - but then something went all wrong

All of this really confuses me and I can't wait for it to just all work!

Level 1

allibhai

3 Days Ago

Originally Posted by PeterT_EONNext

Thanks for that @meldrewreborn

I myself wasn't very happy with the answer they gave to be honest - I've asked them to escalate this.

Pete 😊

Hello - me again just wondering @PeterT_EONNext you had any update from the team on this? Been almost three months since I first posted about this issue on this thread!

Community Co-ordinator

PeterT_EONNext

3 Days Ago

Hi @allibhai

I'm sorry, there's still no update on this just yet. From what I understand, the delay in particular with your meter is due to the meter being a 3 phase meter instead of a standard single phase meter (your meter reading has 7 digits instead of the usual 5, and the meter set up is different because of this)

Due to this, we're unable to change the meter and have to wait for the DCC to enrol the meter onto the network. I've asked a colleague in our Smart Team to see if this can be pushed along, however, they have told me previously for a similar meter set up that there isn't much we can do yet in getting the meter to communicate, as the communication issue isn't on the side that we can control.

Pete

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Level 1

allibhai

3 Days Ago

Hi @PeterT_EONNext
That is really weird because we only have a single phase supply coming into the house! Are you sure it's a three phase meter?

If that is the case, given we have a single phase supply could you not swap this meter out for a single phase one

Have attached some photos incase helpful

Ali

---------EDIT--------

Yes this is most definitely a single phase meter it even says it here on their website https://www.securemeters.com/uk/prod...ty-100-family/

So @PeterT_EONNext am a bit confused!

Attached Images

Last edited by allibhai; 2 Days Ago at 20:40.