[Choccydrop]

Hi where is my FIT account, why is it not showing and how am i supposed to submit t readings after you moved me to eon next.

[Lee_EONNext]

@Choccydrop Hey, been a while? I hope all is well?

It was caused during the migration. It should have been sorted within a few weeks. Please let me know if it hasn't and I will get on it right away. We had to do them 1 by 1 manually.

Thanks

[simont]

We have exactly the same problem and no-one at Eon Next appears to either want or be able to help. I've taken my problems to the Ombudsman because even complaints to the "complaint" email and CEO do absolutely nothing. Basically you can't now input Fit meter readings. We have been on hold several times for over an hour and got nowhere.

[Choccydrop]

thanks will do the same as this is ridiculous.

[EmmaN]

Hey @simont @Choccydrop 👋

I'm so sorry to hear about the issues you've experienced previously 😥

I know it's been a while ago but has this now been sorted? If you need any help at all, give us a shout and we'd be happy to take a look.