[Jackk22]

Hi there,

I pay on receipt of bill each month and submit my readings.

I’ve just been switched from Eon to Eon next and my bill was generated based on estimated which were much higher than my actual readings for the usual time I submit them.

I’ve contacted you via twitter and Facebook but had no reply.

can anyone help and my bill now needs to be paid even though it’s incorrect.

thanks

[Beki]

@Jackk22 Heya, Beki here!
If you pop your meter readings onto your online account, it will override the estimates and bill you to your readings.

[meldrewreborn]

pay what you think is correct and raise a formal complaint, You've tried to be nice to them - now you need to be a little bit nasty.

[theunknowntech]

Hi @Jackk22 ,

For now, I would strongly recommend paying the bill anyway so that it's settled and cleared off the account. You'll then be able to get actual readings submitted which will fix the billing in the majority of cases. If it helps, I'll ask @Beki_EONNext to also take a look at your account and see if she's able to get things fixed up for you.

[Jackk22]

Hi Beki, I did submit new readings via the app but they didn't override. I'm so fed up of trying to sort my bill each month because of my readings being esimated. My bill has now gone up a further £50-60 because of errors made. I've tried contacting you via the FB/Twitter chat but had no joy

[Melvin]

Hi @Jackk22. I'm the same as you as regards sending in my meter readings but I've had problems to which eon haven't got back to me about. I recently submitted my gas and electric readings, they were accepted on my online account and I can still see them on my online statement. Yet two days later they sent me an email saying "because we haven't heard from you recently we've had to estimate you electric bill". I wrote back straight away, via email and also a message on their face book site, but had no reply now for a few days. I submitted again my electric reading but still no response. My payments are by direct debit but I'm thinking of stopping that if they don't contact me soon and if it doesn't get sorted out before the next payment is due then I'll let the ombudsman service take over, as I had to last year with another problem with eon. I really regret joining eon and now I can't wait to switch. Hope you have better luck than me.

[meldrewreborn]

I'd suggest logging your readings a few days before the bill is produced.

[Han_EONNext]

Hi there @Jackk22 and @Melvin 😋

I am sorry to hear you have both been having trouble getting your reads to us etc.
As mentioned by Beki, its a good idea to have them uploaded by the app, or speak to our agents. I have had a look into it and I can see that @Jackk22 you haven't replied to us this weekend 😊 if you reply to our message with your account details we will be able to look into it further for you and get it sorted!

I have looked into your account @Melvin and the estimates were produced on the 1st April, however we got reads on the 4th. The email would have carried a delay to it, and I am very sorry for this. But the read we are using now is by yourself and any estimates would've been overrided 😊.

Hannah