[cw99]

I have 2 separate electricity accounts now with Eon Next but only 1 email address.

In the past when Eon supplied my electricity, I could log in online to access the 2 separate accounts using the 2 different Customer Numbers.

Now that Eon Next has changed how you log in online, you have to use your email address as part of the login process.

So I can only access 1 of my electricity accounts online at present.

Please can someone tell me how I can access the other account online?

I have emailed Eon Next but have had NO reply so far.

I would like to put in readings for both accounts on Thursday March 31st.

Many thanks

[Anasa_EONNext]

Hi @APB Anasa here 👋 sorry to hear that you're having trouble with linking your accounts, its not always as simple with adding a FIT account although I think I've been able to sort your out for you 🤞 so if you log back on you should be able to see both accounts linked to the same email address.

If you're still having trouble and need a bit more help though give our FIT team a call on 0808 501 5218 they'll be open Mon - Fri 9am - 5pm 😊

[theunknowntech]

Howdy @cw99 !

I've just seen @Anasa_EONNext online a few minutes ago, so I'll ask her to stop by. As long as the details on both accounts match, she'll be able to link them together for you. Hang in there for a bit!

[Anasa_EONNext]

@cw99 Anasa here 👋 All sorted for you, you should be able to see both accounts online when you next log in and get those reads updated by 31 March 🙂

[APB]

@Anasa_EONNext
I have the same problem (gas/electric account and solar FIT account) and when I eventually got through to customer services I was told (after he consulted with someone else) that I would need to use a different email account. When I pointed out that I don't have a another email address he said I had to get one if I wanted to be able access the account online. Before going down that path I thought I'd look at the forum to see if anyone else had this problem and found this thread.
So my question is - can my gas/electric and FIT accounts be linked so they are both accessable from the one email address?
If they can be linked are they still 2 seperate accounts - in the future the gas /electric account may move to another supplier but I see no reason for the FIT account to ever move.
If linking is possible who do I contact to get it done as customer service seem unaware of the option?

[APB]

@Anasa_EONNext
tx for sorting this out so quickly I can now access both accounts.
Perhaps someone could tell customer support that accounts can be linked as it much better than having to set up a 2nd email just to access an account

[dennyjones]

Hi
I have this same issue, 2 accounts but only the one email address and I'd like to submit readings for both accounts not just the one.
Can anyone help please to link them up?

[theunknowntech]

Sure thing @dennyjones ,

I'll get @Han_EONNext on the case for you.

[ricallan]

I have the same problem. My 2 dual fuel accounts for separate properties were moved over to EONNext but only one now appears when I log in. If anyone can help get them both visible when I log in that would be very helpful.

[theunknowntech]

Sorry @Beki_EONNext but you've gotta earn your keep sometimes! XD