I moved into a new build house in Sept 2020 which came with an Eon IHD supposedly connected to the smart gas and electric meters. It's connected to electric but Never to gas. I have contacted Eon directly by phone as follows with my notes on each discussion;
Approx July 2021 advice was 'Please contact our Smart Team on 0345 366 5973 (Monday to Friday 9am-5pm). They will help you to fix the Gas Smart meter'
16 Aug contacted Eon by phone, they raised a requested for the data management people to advise on getting gas meter connected, will contact me when done.
24 Nov, 17 minute call on hold, person explained that I could make a complaint then I got cut off mid sentence. Reconnected, and was told the gas Smart meter is not working, and that 'DCC' will get in touch.
It's now March 2022 and I haven't heard anything. Does anyone know how I can get this fixed and make a complaint about this, without going through the intolerable button pressing, on hold, non-action of the call centre? Any advice appreciated. I'm at the end of contract, going on to variable tariff and as far as I can tell if I change provider the smart meters become bricks and can't port to a new supplier...? If they can be ported I want Eon to sort things as a new supplier will probably say it's the former supplier's problem and nobody will take responsibility.
Thanks.
Approx July 2021 advice was 'Please contact our Smart Team on 0345 366 5973 (Monday to Friday 9am-5pm). They will help you to fix the Gas Smart meter'
16 Aug contacted Eon by phone, they raised a requested for the data management people to advise on getting gas meter connected, will contact me when done.
24 Nov, 17 minute call on hold, person explained that I could make a complaint then I got cut off mid sentence. Reconnected, and was told the gas Smart meter is not working, and that 'DCC' will get in touch.
It's now March 2022 and I haven't heard anything. Does anyone know how I can get this fixed and make a complaint about this, without going through the intolerable button pressing, on hold, non-action of the call centre? Any advice appreciated. I'm at the end of contract, going on to variable tariff and as far as I can tell if I change provider the smart meters become bricks and can't port to a new supplier...? If they can be ported I want Eon to sort things as a new supplier will probably say it's the former supplier's problem and nobody will take responsibility.
Thanks.
